Enter the first name, surname, email address and telephone number (optional) of the person who accepted the agreement. Enter the date of acceptance of the agreement. You can`t fix this at a future date. The key benefits of partner support follow the N-1 support policy for local products and hybrid solutions. The N-1 support policy only allows new local products (cloud product support is not changed). N-1 contains the current product (N) and the previous version (N-1) and only for mainstream support products. Older products (N-2) and all products for which general support has been completed are not available for the creation of assistance incidents. If a partner attempts to use MPN product support incidents for an older local product, z.B Exchange Server 2010, the support offer will not be displayed because it cannot be used for the old product. Make sure the primary user contact information displayed is correct.
If this is not the view, select Update and enter the exact information for the person who accepted the agreement. Signature Cloud Support and Advanced Support for Partners support offers apply only to cloud products. If the access id and contract ID are used for a cloud product through the Azure portal, the support offer will appear because Azure is a cloud product. If you have selected a local product, the support plan will appear in the “Non-available Support Plans” section and the error message “The support plan cannot be used to support the specified product (Code:8).” On October 1, 2019, Microsoft implemented Microsoft`s customer agreement for the CSP program to replace the Microsoft Cloud agreement. Read additional instructions for indirect dealers. In order to facilitate the migration of partners to the new agreement, both agreements existed in the CSP programme until 31 January 2020. As of February 1, 2020, Microsoft`s customer agreement replaced the Microsoft Cloud agreement. Check out the agreement data for Microsoft`s customer agreement. You should check the templateid of Microsoft`s customer agreement.
For more information, please see the agreement data for microsoft customer agreements. As a partner, you must obtain your customer`s approval for the Microsoft customer contract before you can order Microsoft products and services for that customer. In order to help partners better meet compliance requirements, Microsoft asks partners to confirm their acceptance by providing the following information about the person who accepted the agreement: In Germany, the penal code (section 203) and professional managers require that certain client relationships be treated confidentially, such as the relationship between patients and their doctors and the relationship between lawyers and their clients. These professions must guarantee professional secrecy. In order to enable these and other professions to purchase cloud services from cloud solution providers, the cloud service provider must enter into a written agreement with the customer guaranteeing professional secrecy. Microsoft`s customer agreements are region-specific and are available in several languages. Look for the customer`s location and preferred language in one of the following lists to download the correct agreement. Check the Microsoft customer contract to see if the confirmation was provided or not by this customer. Enter the date of acceptance of the agreement. You can`t fix this at a future date. You have added an existing contract to the same account more than once. You only have to add a contract to your account once.
If you add the same contract a second time, you see: “The contract is already registered.” To view error messages related to your previous support contract, please add the “You want to see support plans not available?”